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Home
SERVICES & SUPPORT
a
Supported Independent Living (SIL)
Specialist disability accommodation
Short-Term Care
Social and Community Participation
24-hour Home Care Services
b
Personal Care
Medium Term Accommodation
Positive Behaviour Support
Disability Support Workers
Mental Health and Psychosocial Disability Support
c
24/7 Complex Care & Support
Hospital to Home
VOOHC Services
Respite Care
Assisted Living Services
NDIS
ACCOMMODATIONS
CAREERS
ABOUT US
d
Vision, Purpose & Values
BLOGS
e
Fact Sheets
CONTACT US
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Home
SERVICES & SUPPORT
a
Supported Independent Living (SIL)
Specialist disability accommodation
Short-Term Care
Social and Community Participation
24-hour Home Care Services
b
Personal Care
Medium Term Accommodation
Positive Behaviour Support
Disability Support Workers
Mental Health and Psychosocial Disability Support
c
24/7 Complex Care & Support
Hospital to Home
VOOHC Services
Respite Care
Assisted Living Services
NDIS
ACCOMMODATIONS
CAREERS
ABOUT US
d
Vision, Purpose & Values
BLOGS
e
Fact Sheets
CONTACT US
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Complaint Record Form
Complaint Record Form
Date complaint received
*
Name of the person receiving complaint
*
Position
*
Does the person making the complaint wish to remain anonymous?
Yes
No
Name of the person making complaint
*
Category of person making complaint
*
Participant
Family Member
Friend
Guardian
Manager
Other Provider
Staff Member
Other
Preferred method of contact
*
Phone
Email
Letter
Name of the person making complaint
*
Phone
*
Email
*
Residential Address
*
(if participant is not the person making the complaint)
Participant Details
Name of the participant complaint is regarding
*
Is the participant an existing client?
Yes
No
(if participant is not the person making the complaint)
Complaint Details
What is considered appropriate resolution by the person making the complaint?
*
Unresolved What actions have been proposed? Or if resolved, how was it resolved?
*
Current status of complaint
*
Invistigating
Action proposed
Resolved
Description of complaint
*
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*
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